Providing unsurpassed service to our customers is our number one goal. We work hard to understand your needs. We offer technical support, field service support, training, parts, and detergents. Vortex will partner with you to insure that you succeed.

Warranty Registration Form

Please complete and return the Warranty Registration Form, below.

 

All Vortex aqueous parts washers are warranted by Vortex to be free from defects in material and workmanship under normal use, for the periods specified below. The Limited Warranty is subject to the exclusions shown below and is calculated from the date of the original invoice (shipment) from Vortex; and applies to the original components only. Any parts replaced under this warranty will assume the remainder of the parts’ (ONLY) warranty period remaining from the original Purchase date of the machine.

Vortex Warrants their machines to be free from defects in workmanship and material provided a written claim is made within that time. This warranty covers only limited replacement parts (no labor). This warranty does not cover damage or defect caused by shipping, operator error, lack of proper maintenance, abnormal use of the machine.

WARRANTY SERVICE

If your machine ceases to function properly, the purchaser must contact the Vortex service department immediately for technical assistance. Vortex Technical Service will work with the customer to diagnosis the problem and the recommended corrective action.

For defective parts, a return authorization number is provided by Vortex prior to the part being returned or repaired. Parts are to be returned per Vortex instructions, freight pre-paid; Vortex will send a replacement part as soon as possible and Vortex will invoice for
the part and freight. Credit will be issued by Vortex for the part once it is determined that the part is defective in workmanship or material.

(NOTE: Parts must be returned to Vortex within 30 days from the date of the return authorization.)

For defective workmanship, Vortex will confirm the cause of the failure is due to factory defect. Vortex Technical Service will work with the customer to diagnosis the problem and the recommended corrective action. If required, Vortex will dispatch Service Technicians for repairs.

Proper steps have been taken to provide protection against injury to operators of Vortex equipment. Vortex cannot be held responsible for either personal injury or property damage sustained through the operation or use of Vortex equipment. Proper waste removal and waste disposal are the responsibility of the operator—please adhere to State & Federal regulations and guidelines.

THE WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

ONE YEAR PARTS WARRANTY:

All components and accessories excluding normal wear items.

WARRANTY PROVIDED BY OTHER MANUFACTURERS:

Motors, Heaters, Blowers, etc which are warranted by their respective manufacturers, are returned to the manufacturer for evaluation. Vortex relies on the decision of the manufacturer regarding warranty claims.

THIS WARRANTY DOES NOT COVER

  • Damage or malfunctions resulting from accidents, abuse, modifications, alterations, incorrect installation.
  • Damage due to freezing, chemical deterioration, scale build up, or corrosion.
  • Damage to components from fluctuations in electrical or water supply.
  • Normal maintenance service, including adjustments, system cleaning, and clearing of obstructions.
  • Transportation to service center, down time, freight damage, travel time, or diagnostic time.
  • Damage due to the use of improper chemicals.
  • Labor
  • Normal wear items, such as nozzles, bearings, seals, filters, gaskets, o-rings, fuses, oil-skimmer wheels, & heating elements

LIMITED WARRANTY

All products sold are warranted by Vortex only to purchasers for resale or for use, against defects in workmanship or materials under normal use for one year after date of purchase (shipment) from Vortex. Any part which is determined by Vortex to be defective in material or workmanship and returned to Vortex, shipping costs pre-paid, will be repaired or replaced, at Vortex option.

WARRANTY DISCLAIMER

Vortex has made a diligent effort to illustrate and describe the products it manufactures, however, such illustrations and descriptions are for the sole purpose of identification, and do not express or imply a warranty that the products are merchantable, or fit for a
particular purpose, or that the product will necessarily conform to the illustrations or descriptions. No warranty; or affirmation of fact, expressed or implied, other than as set forth in the limited warranty statement above is made or authorized by Vortex.

LIMITATION OF LIABILITY:

Any liability for consequential and incidental damages is expressly disclaimed. Vortex’s liability in all events is limited to, and shall not exceed; the purchase price paid for parts only.

Non – WARRANTY SERVICE

If your machine ceases to function properly, the purchaser can contact Vortex technical service immediately for technical assistance.

For defective parts, Vortex can supply replacement parts and wear components. Vortex will send the replacement part as soon as possible and Vortex will invoice for the part and freight.

For repairs, Vortex Technical Service will work with the customer to diagnosis the problem and the recommended corrective action. If required, Vortex will dispatch Service Technicians for repairs.

INSTALLATION SERVICE

Vortex provides on-site set-up and installation service as required by the purchaser. Vortex Technical Service can support during installation, set-up, and testing of the machine.

Daily rates can be included in the initial agreement or contracted separately.

PROMPT DISPOSITION

Vortex will make a good faith effort for prompt correction or other adjustment with respect to any product, which proves to be defective within the warranty period. Before returning any product, write or call Vortex, provide model and serial numbers and the date of the original invoice, and describing defect. Title and risk of loss pass to buyer on delivery to the common carrier. If product was damaged in transit, recipient must file claim with carrier.

PRODUCT SUITABILITY:

Many states and localities have codes and regulations governing sales, construction, installation, and/or in neighboring areas. While Vortex attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of a product, please review the product application, and national and local codes and regulation, and be sure that the product, installation, and use will comply with them.

NO WARRANTIES TO CONSUMERS:

Vortex makes no warranties to those defined as consumers in the Magnuson-Moss Warranty-Federal Trade Commission Improvement Act.

CROSS REFERENCE INFORMATION:

Product cross-reference comparison does not imply that all products compared are available, or in the case of functional equivalency, that performance and other characteristics are perfectly comparable. For critical applications, review specifications prior to purchase.

OSHA HAZARDOUS SUBSTANCE AND CALIFORNIA PROPOSITION 65 PRODUCT INFORMATION

Material Safety Date Sheets (MSDS) for OSHA define hazardous substances and a list of products known to the state of California to cause cancer or reproductive harm is available upon request.

The information and recommendations contained on the MSDS supplied by the manufacturer is considered to be accurate and reliable. Vortex however, makes no warranty with respect of the accuracy of reliability of the information or the suitability of the recommendations. Vortex disclaims any and all liability to any user thereof.

GENERAL SAFETY

Proper steps have been taken to provide protection against injury to operators of Vortex equipment. Vortex cannot be held responsible for either personal injury or property damage sustained through the normal operation or use of Vortex equipment, or proper waste removal and disposal. Proper waste removal and waste disposal are the responsibility of the operator—please adhere to State & Federal regulations and guidelines.